Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.) Shipping If you want to return, please kindly contact me via email address: you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please be advised all refunds can take up to 1 – 2 weeks to process.You may return most new items within 15 days of delivery for a full refund. We regret that we are unable to accept returns of jewellery for piercings or briefs for hygiene reasons unless defective in quality, description or performance. We will consider the overall condition of the product returned prior to making a refund and any relevant product packaging should be present as well as the item being in a re-saleable condition. All tags must still be attached- we have the right to refuse a refund if not. We promise to refund any item you are not happy with providing you return the item to us in its original condition within 10 working days of receipt. Please note, we are unable to change a residential delivery address to another delivery address once the order has been dispatch.If you are not available to receive the parcel the parcel driver will leave a card with the details of how to collect your parcel from the depot, or how to arrange for a re-delivery.Customs policies vary widely from country to country you may want to contact your local customs office for further information. We have no control over these charges and cannot predict what they may be. Additional charges for customs clearance must be paid by the recipient.Standard Delivery only- approximately 8-14 working days from the date of dispatch.Customs policies vary widely from country o country you may want to contact your local customs office for further information. Standard Delivery only - approximately 8-14 working days from the date of dispatch.We cannot specify a particular delivery time or guarantee that your order will arrive the next day within the 8am-3pm window.Dispatched the same day to arrive within 1-2 working days.Available for orders placed before 13:00 Monday- Thursday. If you have not received your delivery within five working days of the date of dispatch, please contact our Customer Services department.Įxpress Delivery Monday- Friday except bank holidays (UK Only) £6.99 During sales or other busy periods, dispatches may take longer.We cannot specify a particular delivery time within the 8am-5pm window.Our Standard Delivery is recorded and you will receive a tracking code so that you can track your parcel.Delivery takes 2-3 working days from the date of dispatch. to ensure that we can get it dispatched that day.
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